[HOME]10:10 PM September 9, 2015

Gateway Laptop - Windows 8.1 - Battery 79% But Not Charging

A woman recently bought me her Windows 8 laptop because of a virus popping up on her system. It was one that seems to infect the Chrome browser the most where the browser freezes up with a pop-up window claiming there is an infection with a female voice saying that you had to call a certain number to fix it.

One of the things she asked me if I had a power adaptor because hers wasn't working properly. I didn't have one to offer her but I could use my own on her system. When I tried starting up the computer with her cord plugged in I couldn't get the computer started up. I assumed the battery wasn't charged and that's when I had to use my cord.

I plugged it in, started up the system and ran my usual cleaning ritual. Using Ccleaner to clean up the system. Using the Tools > Startup to disable any unnecessary Startup options then running Malwarebytes and then Adwcleaner. Restarting the laptop if requested after each scan and the I reset all browsers.

I run Malwarebytes first and I admit did something stupid this time. I noticed the battery power was at 79% and it said the battery was not charging. I decided to unplug the computer to see what would happen, this was when Malwarebytes was still running. And the computer went off. So I had to plug it in again, restart the system, restart Malwarebytes. And again the battery power read 79% and not charging.

I thought the battery was gone. Usually when the battery goes bad Windows picks up on it by displaying a message that the battery is bad and suggesting it be replaced. So while the scanners where running I went online on my own computer and did a little research on this issue. I came across some info from this site:


So following this article I went to the device manager and disabled the Microsoft ACPI Compliant Control Method Battery and then shut down the system. Unpluged the power. Took out the battery. Plugged in the power turned on the computer. Went to the device manager and enabled the Microsoft ACPI Compliant Control Method Battery, shut down the computer again. Put in the battery, plugged it in and turned on the computer again and it started recharging again as normal.

No Sound After Windows 10 Upgrade

Another woman just recently upgraded her laptop to Windows 10. I have no intentions of upgrading and even if I did I would not recommend it right away. It's to new with probably to many bugs and driver issues. I would wait till January at least. You got a full year to take advantage of the Free Windows 10 upgrade. Anyway again online there seemed to be a lot of people having the same issue. One suggestion was to update the drivers by going to the device manager and right clicking on the sound card and choosing update driver software. Tried it, drivers updated but didn't work.

The suggestion that worked was to go to Control panel > Administrative tools > Services and look for the Windows Audio service and to stop it, you can just right click on it and click on stop. I don't know if it was necessary but I also did it for Windows Audio Endpoint Builder. Then you right click on each again and start them up again. Sure enough it worked.

Sorry can't remember the source of info, Thanks Anyway.